Confirm cover before shipping and document the condition when receiving.
Ask for insurance when requesting a quotation. Availability, declared value, premium, covered risks, exclusions and any deductible are confirmed for your shipment before cover is accepted. Shipping alone does not mean optional marine insurance has been purchased.
Check the shipment against its documents when collecting it. Photograph visible packaging damage, the container seal where relevant and the affected items. Record any concern with the receiving party before signing an unqualified receipt where possible.
Contact us promptly with the shipment reference, receiving date, photos and documents. Preserve packaging and records. Applicable notification deadlines and claim requirements depend on the carrier, insurance and agreed terms; ask for these details before shipping.